Duties and Responsibilities:
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
- Collaborate with the HR Department for onboarding and off-boarding employees.
- In-Charge of purchasing office tools such as laptops, desktop, software systems, printers, and other IT related tools.
- Coordinate with vendors and suppliers of IT related tools
- Preparation of all new IT assets to newly hire employee
- Handles planning, designing, installation, and implementation of office network connection.
- Responds to concerns, issues, requests, and troubleshooting of all devices, equipment, applications, network, and systems.
- Undertakes routine preventive measures for all company IT equipment and devices.
- Monitors and maintains network security (firewalls, etc.)
- Participates in planning, meetings, and backlogs sessions.
- Appropriate management of returned IT assets in accordance with compute reuse processes, reverse logistics processes, or disposal processes
- Other related tasks as may be assigned from time to time
Qualifications:
- High-level knowledge of commonly used software, hardware and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers